At Snuggle Squad, we want you to be completely satisfied with your purchase. If you're not, we offer a simple and hassle-free return policy.

**Eligibility:** Items must be returned within 14 days of receipt. They should be unused and in their original packaging.

**Damaged Products:** If your product arrives damaged, please notify us within 48 hrs of receipt. We will either replace the item or issue a refund

**Process:** To initiate a return, please contact our customer service team at orders@snugglesquad.co.za. We will provide you with a return authorization and detailed instructions on how to proceed.

**Refunds:** Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method. 

**Exchanges:** We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

**Shipping Costs:** The customer is responsible for return shipping costs unless the product is defective or incorrect.

We strive to make your experience with Snuggle Squad enjoyable and straightforward. If you have any questions or need further assistance, please don't hesitate to contact us.